Contact our trading support team.
Have questions about trading, funding, account access or platform support? Our team is available to assist you through secure contact channels.
Support
24 / 7
Response
Fast
Channel
Secure
Support Desk
Contact Channels
Email Support
support@velmoraxbrokerage.com
Phone Support
702-706-4466
Office Address
11 GRACE AVENUE, STE 108
GREAT NECK, NEW YORK, 11021
USA
Send us a message
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Customer Support
Our multilingual support team is ready to assist you with questions about accounts, funding, platform usage and trading products.
Security
For account-related requests, always contact support from your registered email address where possible.
Support across key market regions
With regional market coverage, our support structure is designed around international trading hours and client assistance.
New York
11 GRACE AVENUE, STE 108
GREAT NECK, NEW YORK, 11021
Trading Hours: 9:30 AM - 4:00 PM EST
San Francisco
301 HOWARD STREET
SAN FRANCISCO, CA 94105
Trading Hours: 6:30 AM - 1:00 PM PST
Toronto
199 BAY STREET
TORONTO, ONTARIO, M5L 1E2
Trading Hours: 9:30 AM - 4:00 PM EST
London
1 CANADA SQUARE
CANARY WHARF, LONDON, E14 5AB
Trading Hours: 8:00 AM - 4:30 PM GMT
Frankfurt
MAINZER LANDSTRASSE 50
FRANKFURT, 60325
Trading Hours: 9:00 AM - 5:30 PM CET
Zurich
BAHNHOFSTRASSE 64
ZURICH, 8001
Trading Hours: 9:00 AM - 5:30 PM CET
Singapore
ONE RAFFLES QUAY
SINGAPORE, 048583
Trading Hours: 9:00 AM - 5:00 PM SGT
Hong Kong
INTERNATIONAL FINANCE CENTRE
CENTRAL, HONG KONG
Trading Hours: 9:30 AM - 4:00 PM HKT
Tokyo
MARUNOUCHI BUILDING
CHIYODA-KU, TOKYO, 100-0005
Trading Hours: 9:00 AM - 3:00 PM JST
Frequently asked questions
Find quick answers to common support questions.